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Dispute Resolution
Resolution CenterActive

Dispute Resolution

Our mediation team handles all disputes fairly and transparently. Funds are held in secure escrow until a resolution is reached.

Raise a New Dispute

Complete all steps to submit your case

1
Select Order
2
Describe Issue
3
Review & Submit

Which order is this about?

Select the order from your purchase history that you want to raise a dispute for.

What is the reason for your dispute?

Choose the option that best describes your issue.

My Disputes

4 active or past cases

In ReviewTH-8829-QXOpened Oct 18, 2023

Vintage 1960s Leica M2 Camera

Item Not as Described — Order ORD-4421

$4,250.00
Decision by Oct 24, 2023
View Case
OpenTH-7741-RKOpened Nov 2, 2023

Carbon Fibre Bicycle Frame — Pro Series

Item Not Received — Order ORD-3891

$1,899.00View Case
ResolvedTH-6612-BNOpened Sep 5, 2023

Sony A7R V Mirrorless Camera Kit (24–70mm)

Damaged on Arrival — Order ORD-2201

$3,100.00
Decision by Sep 15, 2023
View Case
EscalatedTH-5509-ZLOpened Aug 22, 2023

Rolex Submariner Replica Watch

Wrong Item Received — Order ORD-1100

$890.00View Case

Need immediate assistance?

Our live support agents are available to help clarify the dispute process or answer procedural questions.