Browse by category
Find specialized assistance across the entire TradeHut ecosystem.
Buying on TradeHut
Learn about placing bids, RFQ processes, and making secure payments through our portal.
Selling on TradeHut
Manage your inventory, optimize your listings, and track your commercial sales performance.
Account Security
Protect your credentials with MFA, manage permissions, and review login history.
Shipping & Logistics
Carrier integrations, international customs handling, and tracking your global shipments.
Returns & Refunds
Understanding policy frameworks, initiating returns, and monitoring refund status.
Business & API
Technical documentation for integrating our high-frequency trade engine into your workflow.
Popular articles
How to place a bid and win an auction
Setting up your seller profile and first listing
Submitting an RFQ and reviewing quotes
Enabling two-factor authentication (2FA)
Printing international shipping labels
How to initiate a return and track refund status
Frequently asked questions
Create a free account, complete identity verification, and browse our marketplace. You can place bids on auctions, submit RFQs to suppliers, or purchase fixed-price listings immediately. All payment methods are secured via our buyer-protection escrow system.
A Request for Quotation (RFQ) lets you specify exactly what you need — quantity, specs, delivery window — and invite vetted suppliers to submit competitive quotes. You review all bids in one dashboard and accept the best offer. The process typically takes 24–72 hours.
Sellers set a confidential reserve price when creating a listing. If the highest bid at close meets or exceeds that reserve, the auction completes. If not, no sale occurs and buyers are notified automatically. Sellers can lower the reserve at any time before close.
All transactions are covered by TradeHut Buyer Protection. Funds are held in escrow until you confirm receipt and satisfaction. You have 72 hours post-delivery to raise a dispute. Our resolution team mediates within 5 business days.
Generate an API key in your seller dashboard under Settings → API Access. We support OAuth 2.0 and API-key authentication. Full documentation covering REST endpoints, webhooks, and rate limits is available in the Business & API help category.
Still need help?
Our specialist support team is available 24/7 to assist with complex inquiries or technical disputes.
System Status
Our marketplace and auction engines are performing at peak efficiency. Real-time data sync is active across all global nodes.
Still need help?
Our specialist support team is available 24/7 to assist with complex inquiries or technical disputes.